DCS and KNAPP Partner to Strengthen Supply Chains with Intelligent Automation

KNAPP recently sat down with DCS President Matt Ferguson (pictured at right) and KNAPP US Sales Director Chris James for an in-depth interview on the two companies’ integration partnership. The discussion is part of KNAPP’s broader look at the trusted network of system integrators it’s built over the past decade.
In a wide-ranging conversation, Ferguson and James tackled a variety of topics. Below are the highlights.
On Today’s Challenges
Ferguson pointed to customers wanting data-driven, high-density, and flexible solutions delivered with speed and precision, with workforce availability and ergonomics also top of mind. James added that fluctuating order structures — large store replenishment orders alongside small e-commerce orders — make flexibility essential.
On Their Companies’ Approaches
Rather than offering off-the-shelf systems, DCS focuses on understanding each customer’s specific challenge before building a tailored solution. Ferguson noted that pairing DCS’s customer-facing expertise with KNAPP’s technology gives customers confidence that “they’ve found the right partner.”
How the DCS/KNAPP Partnership Works
Both leaders pointed to trust as the foundation. James described how DCS brought KNAPP into customer meetings early on, first as observers, which built a strong working relationship over time. Ferguson emphasized assuming good intent and treating each other with respect, especially under pressure. James highlighted openness and transparency as key to the partnership’s success.
A Lighter Moment
Asked which movie best captures the partnership, Ferguson chose Mission: Impossible. His reasoning? The frequency with which DCS helps customers solve problems they’ve never faced before. James went with Fast & Furious. He referenced the speed at which KNAPP has to deliver concepts and numbers to keep pace with DCS’s own deadlines.
The Proof Point: Graco
The partnership’s flagship project is a Minneapolis distribution center for Graco, the global fluid-handling systems manufacturer. The solution centers on KNAPP’s Evo Shuttle system with 44,000 storage locations, integrated with picking, packing, and shipping. Results include:
- Greater pick accuracy through automation.
- Higher throughput to support Graco’s growth.
- A modular design that can flex to new product types.
- More storage density in a smaller footprint.
- Resilience against demand spikes and staffing fluctuations.
Looking Ahead
Both Ferguson and James are optimistic, pointing to innovations like KNAPP’s AeroBot as a growth driver for future joint projects.
















