Package Handling
DCS’s design and engineering team has more than 40 years of experience creating unique parcel handling systems for diverse customer applications. With installations including semi-automated handling in small city distribution centers and fully automated, integrated hubs with advanced conveyor and sorter equipment, DCS routinely thinks outside the box.
E-Commerce and Multi-Channel Fulfillment
DCS designs and implements end-to-end warehouse automation solutions for e-commerce and multi-channel retailers that address numerous workflow challenges. This includes solutions for receiving, putaway, storage, replenishment, order fulfillment, picking, packing, sortation, and outbound shipping. Our custom integrated warehouse, distribution, and fulfillment systems draw from a deep pool of conventional, semi-automated, and automated material handling technologies.
Various Distribution Applications
Whether an operation is considering the construction of a new distribution or fulfillment center, or a retrofit or expansion of an existing facility, it’s important to create a solution that fits the overarching supply chain strategy. DCS has four decades of experience designing and integrating comprehensive, end-to-end material handling solutions that meet a multitude of operational goals. Whether conventional, semi-automated, or fully automated, DCS can help your organization implement a custom solution that meets its goals while maximizing return on investment (ROI).
Supply Chain Consulting
The DCS Supply Chain Consulting team offers a range of services to help your operations address the challenges it faces. Working in partnership with you, DCS consultants analyze your business data- existing workforce, workflow processes, inventory, order data, operations, and more- to determine a strategy that addresses your unique needs. Whether you need an operations assessment, process improvement recommendations, or distribution design services, DCS consultants will help guide you to the material handling system or operational solution that best meets your current and future needs, as well as your budget.
Customer Support
Keeping your warehouse operations and material handling systems running smoothly and at the peak of productivity are the goals of DCS’ Customer Service Team. By partnering with DCS, your warehouse automation solution is supported from commissioning to end of life. You’ll receive comprehensive in-house training of your personnel, including specialized training of your designated internal system expert. Plus, DCS offers a complete package of spare parts and expert system troubleshooting support from qualified engineers dedicated to your installation.
System Design & Integration
DCS offers a broad range of material handling equipment and automated system design, installation, and integration services for a multitude of projects. These include retrofits, expansions, upgrades, and more. While every project is unique, our system design and execution processes are the same, encompassing meticulous attention to detail, frequent communication, and a dedicated partnership with our clients.
About Us
Designed Conveyor Systems (DCS) has 40 years of experience serving major clients in multiple industries by providing material handling, full-scale warehouse operations, and conveyor design solutions that are custom crafted for their needs. DCS does not sell ready-made conveyor systems but builds relationships that empower collaboration to craft custom warehouse designs together. DCS utilizes consulting, engineering design, project management, installation services, and client support to ensure our customers can keep their promises to deliver on time.
With more than 40 years of experience providing automated system design, installation, and integration services, DCS has created solutions for companies throughout the United States in a broad range of industries and markets. We’ve completed more than 1500 projects ranging from greenfield facilities with completely new systems to expansions and retrofits of existing operations.

Which Prospective Consultant Should You Engage? Ask Their References

You’ve evaluated several potential consultants to help you resolve your warehousing or distribution challenges. Now, you’ve narrowed it down to perhaps two or three finalists based on your needs, their expertise and service offerings, independence from (or connection to) specific brands and equipment suppliers, and costs.


The last phase of your due diligence should be to follow up with the references each prospective consulting partner has provided. But, you’re anxious to get this project started. And nobody ever hands out the names of unhappy customers. Do you really need to make those calls?


Yes. Because these days, knowing a customer was satisfied with a consultant’s work isn’t enough when you’re trying to figure out whom to engage. Instead, by asking each reference a series of questions, you will gain better insight into the experience of working with the prospective consultant in terms of responsiveness, communication style, potential cultural fit with your organization and team, and – most importantly – the quality of their deliverables.


Here’s a list of questions to use when asking references to recount their experiences with the consultant you’re evaluating. While there are no wrong answers to these questions, the information you gather will likely be very informative as you’re making your selection.


  1. Tell me a little bit about why you engaged the consultant?
    From this question, you’re looking to ascertain any similarities to your own project. The answer will help you gauge the consultant’s level of familiarity with your type of operation, industry, organization, network, need, and so on.
  2. What services did the consultant provide?
    This question seeks to verify what you likely know already about the consultant’s stated service offerings. It also tells you what business data they analyzed and how they arrived at a strategy to address their client’s unique challenge.
  3. What did you learn from the project that you didn’t know?
    Often, a consulting client already knows the effect of a problem; the consultant is the one who peels back the layers and helps them understand the cause – or causes. An area that is struggling may be the result of missteps made two or three steps earlier in the process, for example. A consultant can help uncover the source of the ripple effect that leads to unintended consequences, then present an ordered strategy to fix each issue.
  4. Were you presented with a single solution, or multiple alternatives?
    Sometimes the answer is obvious and there’s only one clear solution. But frequently there are options to sort through and alternatives to consider. The answer to this question will help you determine if a consultant is able to present different solutions at different levels of budget and complexity, as well as help you understand the potential future ramifications of each choice.
  5. Were they a good cultural fit for your organization/team?
    Culture can be tricky to pin down. But for a client-consultant partnership to achieve a successful outcome, the two sides need to share the same values. If prioritizing worker safety is your operation’s top objective, the consultant needs to share that view, for example.
  6. Were you happy with the consultant’s level of professionalism?
    The answer should give you a better sense of what it’s like to work with the consultant. Ask about things that are particularly important to you, such as frequency or preferred style of communication, speed of responsiveness, direct accessibility, availability, ability to meet project deadlines, and so on.


Hopefully, through the answers you receive to these questions, your choice of consulting partner will be an easy one to make.


Need more ideas for ways to improve your operational performance or supplement your team’s expertise? To learn more about working with DCS, connect with us.



Mark Kidwell, Director of Supply Chain Consulting,

With over 35 years in the Material Handling Industry, Mark provides valuable solutions for our clients regarding operations and process improvement, labor efficiency, DC design, and inventory management. Mark received his Bachelor of Science in Business Management and moved into operations and engineering management before supply chain consulting. A couple of his most significant achievements include helping start a 3PL company in the food industry and assisting grow and develop a supply chain consulting company from the ground up.